Support

Need help with one of our games? Email support@wordgamegeeks.com. Tell us which game you're playing, what kind of device you're using and what happened.

I've lost my progress

Word Ladders and How Sure? keep your progress on your device. Clearing the game's data, uninstalling it or moving to a new device can remove that progress, and we can't restore it for you. A device backup may bring it back.

For Letter Chess or Beat The Clock: Words & Maths, email us and we'll look into it.

I have a problem with a purchase

Purchases and subscriptions are handled by Google Play or the Apple App Store, so payments and refunds go through them. We never see your card details.

If something you bought hasn't appeared, check you're signed in to the store account you bought it with. If it's still missing, email us.

How do I delete my data?

Anything a game keeps on your device goes when you clear the game's data or uninstall it. To ask us to delete anything else, email us. Each game's privacy policy explains what it collects.

To leave our iOS mailing list, use the unsubscribe link in any email from us.